Frequently asked questions from our support
General
How do I place an order?
You can:
- Send your project details on our Contact page
- Request a quote
- Book a website consultation
Whatever is easiest for you — we’ll guide you through the rest.
Do you accept custom projects?
Yes. If you need something not listed on our website, just send us a message. We can handle custom designs, special prints, bulk orders, and custom website features.
How long is the turnaround time?
Turnaround time varies per service and quantity:
- Design: 1–2 business days
- Print: 1-5 business days (depends on quantity)
- Website: 3–7 business days
We will give you a clear timeline before starting.
What payment methods do you accept?
We accept:
- GCash
- Bank transfer
- PayPal (for online orders)
- Cash for walk-in pickups
Do you require a down payment?
Yes. Design and website projects require 50% or full payment depending on scope.
Where is your location?
Our location: #4 Ralph Townhouse Bldg. Burgos St, Brgy. Villamonte, Bacolod City, Negros Island, Philippines (fronting Greenoz East)
Pickup is available for print orders.
What website platforms do you use?
We build websites using WordPress.
Do you offer refunds?
Refunds depend on the stage of the project. Please see our Terms & Conditions for full details.
How do I get a quote?
Send us an email or message us on Facebook. Tell us what you need, and we’ll send you clear pricing with no hidden charges.
Do you offer rush services?
Rush options are available for selected design and print services.
What print items do you offer?
We print:
Large format/Tarpaulins, banners, blockout tarp, business cards, stickers, labels, signage, shirts, mugs, merch, giveaways, brochures, and custom items.
Can I provide my own design?
Yes. Upload your file or send it via Messenger or email. We’ll check if it’s print-ready.
Do you check my file before printing?
Yes. We review your layout for basic issues.
But please double-check your spelling, colors, and details before approval — we print exactly what you approve.
Do you offer rush printing?
Rush service is available for selected items. Please message us to confirm availability.
Do you deliver print orders?
Pickup is available in Bacolod City.
Delivery via courier can be arranged if needed (fees apply).
How long is the printing time?
Printing usually takes up to 7 business days, depending on the item and quantity.
Payments, Orders & Policies
What payment methods do you accept?
We accept:
- GCash
- Bank transfer
- PayPal
- Cash (for local pickup)
Do you offer refunds?
Refunds are not available once work or production has started.
For full details, check our Terms & Conditions.
Can I cancel my order?
Yes — but only before work starts.
Once design or printing begins, cancellations are no longer allowed.
Can you remake or reprint an item if there’s an error?
If the mistake is on our end, we fix or reprint it.
If the error was approved by the client (spelling, layout, colors), remake charges may apply.
Pickup & Delivery
Where do I pick up my orders?
Pickup is in Bacolod City at our shop location.
Do you ship nationwide?
Yes, for selected items.
Shipping fees depend on weight and courier rates.
How will I know when my order is ready?
We will message you via email or phone number when your order is ready for pickup.
Other Questions
Do you save my files for future orders?
No. We do not save any files for future orders. You need to submit another one.
Can you help me choose the right service?
Absolutely.
Message us and tell us what you need — we’ll recommend the best option for your budget and goals.
How do I contact you?
You can reach us through:
- Messenger
- Phone
We reply within 1-2 days on business days.